Energy Programs Manual
- 100.01 General Information
EP – 115 Disclosure of Information
- 115.01 Disclosure of Information
- 115.02 Inquiries
EP – 120 Contracting and Vendor Agreements
- 120.01 Introduction
- 120.02 General Policies and Definitions
- 120.03 Types of Agreements
- 120.04 Subcontracting the Application-Taking Process
- 125.01 Case Record
- 125.02 Schedule for Record Retention
EP – 135 Appeals and Hearing Process
- 135.01 Notice
- 135.02 Hearings Process
- 135.03 Responsible County If Applicant Moves
EP – 140 Overpayments and Fraud
- 140.01 Overpayments
- 140.02 Suspected Fraud
EP – 150 Household Composition
EP – 175 United States Citizenship
- 175.01 What Is the Citizenship Requirement?
- 175.02 Who Is A United States Citizen?
- 175.03 How Do You Verify and Document United States Citizenship?
- 175.04 How Do You Verify and Document Eligibility Under the Trafficking Victims Protection Act of 2000?
- 175.05 How Do You Determine the Correct Alien Eligibility Status?
- 175.06 How Do You Verify Alien Status?
- 175.07 How Do You Validate Alien Documents of Eligible Aliens?
- 175.08 Documentation
- 175.09 Requirement to Report Illegal Aliens In the United States
EP – 200 Energy Programs Outreach Plan
- 200.01 Requirements
- 200.02 Outreach Guidelines
- 200.03 Application Guidelines
- 200.04 Outreach Plan
- 200.05 Due Dates for Plan Submittal and Approval
- 200.06 Special Instructions for Counties with State-Recognized Indian Tribes
- 200.07 Potential Services Provided by Other Local Agencies and Volunteers
- 200.08 Outreach Efforts
- 200.09 Other Services
- 200.10 Monitoring
EP – 300 Low Income Energy Assistance Program (LIEAP)
- 300.01 Low Income Energy Assistance Program (LIEAP)
- 300.02 Application Requirement
- 300.03 Dma-5093, Application Log
- 300.04 Application Procedures
- 300.05 Special Provisions for Waiving the Office Interview
- 300.06 Action to Take When an Energy Programs Application (Dss-8178) Is Completed by the County
- 300.07 Eligibility Criteria
- 300.08 Vulnerability
- 300.09 Income
- 300.10 Households with an Ineligible Alien
- 300.11 Resources
- 300.12 Benefit Determination and Method of Payment
- 300.13 Payments for Deceased, Incarcerated, Or Institutionalized Payees
EP – 400 Crisis Intervention Program
- 400.01 General Information
- 400.02 Funding
- 400.03 Application Requirement
- 400.04 Benefit Levels and Methods of Payments
- 400.05 Records and Reports
- 400.06 Other Services
EP – 500 Duke Energy Progress Company’s Energy Neighbor
- 500.01 General Information
- 500.02 Eligibility Requirements
- 500.03 Vendor Agreement (See Section 120 On Contracting and Vendor Agreements)
- 500.04 Application Process
- 500.05 Crisis Determination and Documentation
- 500.06 Benefit Levels and Limitations
- 500.07 Method of Payment
- 500.08 Other Services
EP – 520 Piedmont Natural Gas (PNG) Company's Share the Warmth
- 520.01 General Information
- 520.02 Eligibility Requirements
- 520.03 Vendor Agreement (See Section 120, Contracting and Vendor Agreement)
- 520.04 Application Process
- 520.05 Crisis Determination and Documentation
- 520.06 Benefit Levels and Limitations
- 520.07 Method of Payment
- 520.08 Other Services
EP – 540 Wake Electric Round-Up Program
- 540.01 General Information
- 540.02 Eligibility Requirements
- 540.03 Vendor Agreement (See Section 120, Contracting and Vendor Agreement)
- 540.04 Application Process
- 540.05 Crisis Determination and Documentation
- 540.06 Benefit Levels and Limitations
- 540.07 Method of Payment
- 540.08 Other Services
EP – 560 Haywood Electric Company’s Helping Each Member Cope Program
- 560.02 Eligibility Requirements
- 560.03 Vendor Agreement (See Section 120, Contracting and Vendor Agreement)
- 560.04 Application Process
- 560.05 Crisis Determination and Documentation
- 560.06 Benefit Levels and Limitations
- 560.07 Method of Payment
- 560.08 Other Services
EP - 580 Weatherization (WX) and Heating and Air Repair and Replacement Program (HARRP)
EP - 600 Low Income Household Water Assistance Program (LIHWAP)
- 600.01 General Information
- 600.02 Priority Groups
- 600.03 Assistance Timeframes
- 600.04 Optional Data Matching
- 600.05 Program Startup Timeline
- 600.06 Application Process
- 600.07 Application and Pending Timeframes
- 600.08 Interview Requirements
- 600.09 Basic Eligibility Requirements
- 600.10 Vulnerability
- 600.11 Income
- 600.12 Payment Amount Determination
- 600.13 Direct Payments
EP - 620 NC Rate Settlement Fund
- 620.01 General Information
- 620.02 Eligibility Requirements
- 620.03 Vendor Agreement
- 620.04 Application Process
- 620.05 Crisis Determination and Documentation
- 620.06 Benefit Levels and Limitations
- 620.07 Method of Payment
- 620.08 Other Services